Frequently Asked Questions
Everything you need to know about finding your perfect look.
How do I determine my correct size for a Sherri Hill dress?
Since formal wear sizing often differs from everyday clothing, we recommend comparing your bust, waist, and hip measurements to our official size chart. If you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
How long does shipping take for formal wear orders?
In-stock gowns typically ship within 2-3 business days. For special orders or items not currently in our immediate inventory, delivery can take between 12 to 16 weeks depending on the designer's production schedule.
What is your return policy for evening gowns and prom dresses?
Due to the delicate nature of formal wear and the seasonal demand of our collections, all sales are final. We do not accept returns or exchanges unless an item is deemed defective upon arrival.
How can I verify that my Sherri Hill dress is authentic?
Authentic Sherri Hill dresses are only sold through authorized retailers. Each genuine gown features high-quality interior labeling and distinct craftsmanship. Avoid purchasing from unauthorized third-party websites offering significantly lower prices.
Do you offer professional alterations in-house?
While we do not provide in-house tailoring for online orders, we recommend taking your gown to a seamstress specializing in formal evening wear to ensure the perfect fit and preserve the integrity of the beadwork.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.